Returns

Our pieces are made by hand and many are one of a kind. Please read this before you order.

All sales are final

Because each piece is handmade and often unique, we do not accept returns or exchanges for change of mind. We want you to love what you choose, so please look closely at the photos and details — and ask us anything before you buy.

Damaged or faulty pieces

If your piece arrives damaged, or a fault appears that is not the natural character of a handmade item, contact us within 7 days of delivery with a photo. We will repair it, replace it, or refund you — whichever suits the piece and your preference.

Cancelling an order

If you change your mind before your order has shipped, email us as soon as you can and we will cancel it and refund you in full. Once a piece is on its way, our all-sales-final policy applies.

What counts as handmade character

Slight variation in beadwork, colour and finish is part of the nature of individually made work, not a fault. These pieces are made to be worn and enjoyed, and their materials age and change with time. Our care guidance explains what to expect.

How to reach us

For anything to do with a return or a damaged piece, use our Contact page and include your order number and photos where relevant. We read every message ourselves.

Last updated 24 July 2026. Questions? Contact us.